Customer Relations Representative - State Farm Agent Team Member
Full Time • Castle Pines - CO
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Paid time off
- Training & development
About Us
We’re a professional, people-first insurance agency focused on helping individuals and families protect what matters most. We maintain a fun, casual, and competitive environment where performance and teamwork matters. We’re looking for a leader who loves winning, stays positive, and consistently does what it takes to deliver great customer service and grow the book of business.
Who You Are
Who You Are
You are a strong worker with a great attitude. You enjoy helping customers, you like achieving goals, and you’re motivated by measurable success. You’re coachable, dependable, and ready to take initiative—both for individual goals and the team’s goals.
Preferred qualities:
- Positive, people-first mindset
- Strong work ethic and follow-through
- Competitive spirit (in a healthy, team-focused way)
- Enjoys learning and improving daily
- Experience in insurance is strongly preferred
License Requirement
All team members must be licensed in:
- Property
- Casualty
- Life
- Health
OR be able to obtain the required licensing. Must have P&C and then obtain Life & Health within 60 days of hire.
What You’ll Do
You’ll handle daily service activity for customer accounts and support sales growth. Key responsibilities include:
Customer Account Service
- Perform daily service tasks for existing policyholders
- Assist with policy changes and underwriting needs
- Support billing needs and account-related requests
- Ensure customer requests are handled accurately and efficiently
Sales & Growth
- Cross-sell appropriate products based on customer needs
- Prospect within the agency’s book of business to identify opportunities
- Help expand existing relationships through proactive outreach
- Pivot and recommend suitable coverage options to meet changing customer needs
Goal Achievement
- Work toward personal production goals
- Contribute to team agency goals
- Maintain a consistent, results-driven workflow
Requirements
- Insurance experience strongly preferred (agency/brokerage or similar role)
- Strong communication skills and customer-focused service
- Ability to manage multiple tasks and prioritize effectively
- Comfort with phone/email outreach and follow-up
- Sales motivation with a genuine desire to help people
- Required licenses (or ability to obtain them)
Compensation & Benefits
- Base salary: dependent upon experience
- Commission: based on sales made
- Fun, casual, competitive environment with room to grow
- Matching 401k
- Health Stipend
- PTO
- Flexible and Supportive
Disclaimer for all State Farm Agencies:
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Compensation: $45,000.00 - $80,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. Our team is comprised of results-oriented individuals that are serious about their development. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Castle Pines.
- We currently have 4 team members at our agency.
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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